Post by Shringator on Sept 1, 2008 11:33:18 GMT 3
SUPPORT PROTOCOL
====================
Requesting assistance
-----------------------
1. Bookmark your thread so you can find it later (and/or use the notify feature)
2. If you have multiple questions, either number your questions, or make a new thread for each question (easier for us)
3. Make requests legible (don't use glow, or 'street talk' etc)
4. SheimiForums related questions only.
5. No image requests.
6. No SPAM, forum promotion, or complaints of any kind.
(if you have a general question, (without identity of other boards) you may ask)
7. Don't bump your thread for 24 hours, also it's preferred that ONLY the thread starter bumps the thread, Timezone differences can make it look like an early bump, and it causes confusion.
8. Don't post in someone else's thread, create your own thread.
9. Don't give out your password to ANYONE.
10. Don't PM staff with Support problems unless you are asked to do so.
Support helpers
----------------
1. If you are first to reply, always quote the first post, and any relevant posts (if members are abusive, or for evidence)
2. If someone has replied to a request, let that helper deal with the requester.
3. If the requester comes back and still needs help, wait before answering if you were not the original helper.
4. Only reply if you can actually help the requester.
5. if you repeat an answer, delete your post.
6. if you are not the original helper, and see an error, you may post a correction.
7. If the requester is happy with the answer, let the thread drop, (the requester may not come back to read it, so there is no point)
8. Don't argue between helpers, take it to PM.
9. Do not ask people to make you a temporary Mod or admin of their board.
10. If someone says their board has been deleted, there are several reasons why it may have been deleted, Don't automatically assume it was a TOS violation, Admin staff are the ONLY ones that can say for sure.
11.Don't tell members to PM an admin, they will ask to be PM'd if needed, this saves any confusion.
General rules
-----------------
1. Do not reply to obvious spam.
2. Listen to staff
------------------------------------
Rules Taken From Proboards support board, well most of them
====================
Requesting assistance
-----------------------
1. Bookmark your thread so you can find it later (and/or use the notify feature)
2. If you have multiple questions, either number your questions, or make a new thread for each question (easier for us)
3. Make requests legible (don't use glow, or 'street talk' etc)
4. SheimiForums related questions only.
5. No image requests.
6. No SPAM, forum promotion, or complaints of any kind.
(if you have a general question, (without identity of other boards) you may ask)
7. Don't bump your thread for 24 hours, also it's preferred that ONLY the thread starter bumps the thread, Timezone differences can make it look like an early bump, and it causes confusion.
8. Don't post in someone else's thread, create your own thread.
9. Don't give out your password to ANYONE.
10. Don't PM staff with Support problems unless you are asked to do so.
Support helpers
----------------
1. If you are first to reply, always quote the first post, and any relevant posts (if members are abusive, or for evidence)
2. If someone has replied to a request, let that helper deal with the requester.
3. If the requester comes back and still needs help, wait before answering if you were not the original helper.
4. Only reply if you can actually help the requester.
5. if you repeat an answer, delete your post.
6. if you are not the original helper, and see an error, you may post a correction.
7. If the requester is happy with the answer, let the thread drop, (the requester may not come back to read it, so there is no point)
8. Don't argue between helpers, take it to PM.
9. Do not ask people to make you a temporary Mod or admin of their board.
10. If someone says their board has been deleted, there are several reasons why it may have been deleted, Don't automatically assume it was a TOS violation, Admin staff are the ONLY ones that can say for sure.
11.Don't tell members to PM an admin, they will ask to be PM'd if needed, this saves any confusion.
General rules
-----------------
1. Do not reply to obvious spam.
2. Listen to staff
------------------------------------
Rules Taken From Proboards support board, well most of them